Meeting the “documented” customer specification is only the surface of satisfaction.
Customer SatisfactionEltek strives to understand and meet the “undocumented” customer expectation. We accomplish this through seeking and analysing customer feedback through performance measurements, surveys and dialogue.
Management InvolvementThe foundation for quality at Eltek is management-defined policies. These policies are the framework for business goals and objectives. Eltek management is involved in the day-to-day business operation and keeps open lines of communication internally with company personnel and externally with customers and suppliers. This provides management with the insight necessary to allocate resources and adjust to the ever-changing business environment.
Continuous ImprovementAll departments at Eltek run continous Improvement projects, ranging in complexity from maintaining a form for improved understanding to re-engineering an interdepartmental system across the entire organization.
Key Performance IndicatorsEach department at Eltek monitors its performance in quality, cost and service through Key Performance Indicators. Based on these, we continuously improve our processes to increase quality, decrease costs and improve service.
ISO Standards – 9001 and 14001Eltek is committed to meeting and exceeding ISO 9001 and 14001 Quality and Environmental Management System requirements. The main manufacturing facilities are certified according to ISO 9001 and ISO 14001.