We believe good quality pays more than it costs. At Eltek, we invest in quality at all levels. It is part of our obligation to our customers and a strategy for continued technology leadership.
Quality is truly more than meets the eye. It starts with quality-conscious people, it is made possible by a quality-focused organization with systems and procedures in place, and it ends up with satisfied customers that enjoy the benefits of quality solutions.
The following principles guide our work when it comes to quality:
We strive to understand and meet the “undocumented” customer expectation. By maintaining a close relationship with customers, we gain insight through dialog, surveys and other feedback that we analyze in order to meet, or even exceed, expectations.
Our managers at all levels are involved in the day-to-day business operation and keeps open lines of communication internally and externally. This gives them insight to make decisions in favor of quality.
All departments at Eltek run continuous Improvement projects, ranging in complexity from simple to complex.
For us, quality is a philosophy and a way of thinking, derived from our core values, and nurtured over many years. In essence, it means we have a quality culture. We are focused on continuous improvement, and of course, have the systems in place to support quality from a-z
Frode Vågen, Chief Quality Officer, Eltek Brand
Key Performance Indicators
Each department at Eltek monitors its performance in quality, cost and service through Key Performance Indicators. Based on these, we continuously improve our processes to increase quality, decrease costs and improve service.
ISO 9001 Standard
Eltek is committed to meeting and exceeding the ISO 9001 Quality Management Systems standard. All manufacturing facilities are certified according to ISO 9001.